Start With Your Local Store
Because each End Of The Roll Flooring Centre is locally owned and operated, most questions, service issues, and warranty concerns are best handled directly at the store level.
Your local team:
- Knows the details of your purchase and installation
- Can see the product and situation in person
- Is equipped to resolve most concerns quickly and efficiently
If you haven’t already, please contact the store where you made your purchase first. In many cases, they’ll be able to sort everything out right away.
When to Contact Customer Service
If you’ve already spoken with your local store and still feel your concern hasn’t been fully resolved, our Customer Service team is available to review the situation further.
You can reach us by email at customerservice@endoftheroll.com
Please include:
- Your full name and contact information
- The store location you visited
- Your invoice or order number (if applicable)
- A brief description of your concern
- Any photos or documents that may help explain the situation
This information helps us understand what’s happened, work alongside the store, and determine the next steps.
Working Together on a Solution
Our goal is always the same: to treat you fairly and to help you feel confident in the products and services you’ve received from End Of The Roll Flooring Centres.
Thank you for giving your local store the first opportunity to assist, and thank you for reaching out to us if you need additional support.